I was asked to arrive for my appointment 15 minutes early for check-in, which I did. The check-in took less than 5 minutes. Then I sat in a remote waiting area for 10 minutes until my scheduled appointment. Then I waited another 15 minutes to be called for my appointment. By that time, I was annoyed. Why had I wasted my valuable time getting there early?
I’ve made and kept dozens of appointments over the last year. Except in unusual circumstances, I’m on time or early. I know that is not true for everyone because I hear the bizarre excuses some people give when they arrive late. Still I dislike doing what is requested of me but feeling as if I’m being punished for it.
Sometimes appointments take longer than expected and such delays cannot be anticipated. However, it doesn’t take much effort to inform those waiting about an unavoidable delay and to suggest an estimated wait time. At a different office, I was told that my appointment would be about 45 minutes late. So I was able to leave, run an errand, and return 30 minutes later.
This time, however, I just sat waiting. I had several options. I could have gone back to the reception desk and asked for an estimated wait time, but I hesitated to do that in case someone looked for me in the remote waiting area while I was gone. I could have barged into someone’s office and demanded service, but that wouldn’t have endeared me to anyone. So I waited. I stared at the nearby sculpture and paintings. I looked out the large window at the nicely landscaped view. I tried to remain calm.
Eventually, I was called for my appointment. I was given no explanation for my wait, and I chose to not ask for fear of exploding. I just completed my business and left. One day I will go back and speak to someone calmly about how I felt and about common courtesy. In the meantime, I’m going to reevaluate how I treat others. There’s nothing worse than being the pot who calls the kettle black.
Have you ever been treated in a less than courteous manner?
How did that make you feel?
Do you ever unintentionally treated others discourteously?
What can you contribute to creating more courteousness for everyone?
Please consider making a donation to San Juan Islander. Your contribution helps ensure timely daily news coverage continues. Thanks.