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State regulators will hold a public hearing at 6 p.m. Monday, December 9 in Friday Harbor as part of their investigation into CenturyLink's 10-day voice and data service outage in the San Juan Islands last month. The hearing takes place in the Legislative Building at 55 Second Street, Friday Harbor and will be livestreamed via the San Juan County website
The state Utilities and Transportation Commission (UTC) opened the investigation to look into the cause of the outage, the company's emergency preparedness and response, restoration efforts, and communication with the public.
The hearing will take place in the Legislative Building at 55 Second Street, Friday Harbor. Community members may comment in person; or watch the meeting on the San Juan County website and communicate remotely via email to [email protected].
The UTC is the state agency in charge of regulating the rates and services of telephone companies operating in Washington, as well as classifying services and companies as competitive during the development of technological and market advancements in communications.
It is the commission's responsibility to ensure regulated companies provide safe and reliable service to customers at reasonable rates, while allowing them the opportunity to earn a fair profit. The commission does not regulate the rates of wireless, cable, or Internet telephone service.
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