Tim Grigar, CenturyLink’s Vice President & General Manager, Western Washington issued the following statement regarding adjustments to customers' bills for those affected by last month's phone and data outage.
To our customers impacted by the recent underwater cable cut:
On behalf of CenturyLink and our local San Juan Islands and Washington employees, I want to let you know we understand the frustration you experienced during the interruption of service due to the underwater fiber optic cable cut. Please know that CenturyLink acted quickly and worked around the clock to restore service to your community. CenturyLink is committed to our San Juan County customers and the community.
I also want you to know that CenturyLink will be issuing bill credits to the impacted customers for the time they were out of service as a result of this event. Those bill credits will appear in either this or next month's CenturyLink bill, depending on your specific billing cycle.
If you have any other questions or concerns about your CenturyLink services, please call us at 800.943.8809.
We are here ready to help. Please don’t hesitate to ask. Thank you for choosing CenturyLink for your communication needs – we value you as our customer.
CenturyLink’s Vice President & General Manager, Western Washington
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